Privacy Policy

SEZ GmbH ("we", "our", or "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and process your personal data when you visit our website (www.sezgroup.at) or interact with us. It is prepared in accordance with the Austrian Data Protection Act (Datenschutzgesetz, DSG) and the EU General Data Protection Regulation (GDPR).

1. Data Controller

SEZ GmbH
Wienerbergstrasse 11
1100 Vienna, Austria
Email: office@sez-group.com
Phone: +43 1 234 5678

2. Data We Collect

We may collect the following types of personal data:

  • Contact Information: Name, email address, phone number, and company name when you contact us or request catering services.
  • Inquiry and Order Information: Details of catering requests, event type, number of guests, preferred dates, and any dietary or special requirements you provide.
  • Technical Information: IP address, browser type, device type, operating system, and usage data such as page views, clicks, and session duration.
  • Communication Data: Records of correspondence, including emails and messages submitted through our contact form.

3. How We Collect Data

We collect data when:

  • You visit our website and browse pages.
  • You submit a catering or partnership inquiry through our contact form or by email.
  • You contact us directly by phone or email.
  • You interact with cookies or analytics tools on our website.

4. Legal Basis for Processing

We process your personal data on the following legal bases under Article 6 GDPR:

  • Contract Performance (Art. 6(1)(b) GDPR): To respond to catering inquiries and fulfill service agreements.
  • Legitimate Interests (Art. 6(1)(f) GDPR): To operate and improve our website and services.
  • Legal Obligation (Art. 6(1)(c) GDPR): To comply with applicable Austrian and EU law.
  • Consent (Art. 6(1)(a) GDPR): Where you have given explicit consent, such as for marketing communications.

5. Use of Personal Data

We use your personal data for the following purposes:

  • Service Delivery: Processing and coordinating catering requests and restaurant-related inquiries.
  • Customer Communication: Responding to your inquiries and providing updates about your request.
  • Marketing and Communication: Sending relevant information about our services (only with your consent).
  • Website Analytics: Analyzing website usage to improve functionality and user experience.
  • Legal Compliance: Meeting legal and regulatory obligations under Austrian and EU law.

6. Cookies and Analytics

Our website uses cookies to enable website functionality, remember your preferences, and analyze traffic. We may use analytics tools to understand how visitors interact with our site.
You may manage or withdraw your consent to non-essential cookies at any time through your browser settings or our cookie banner. Essential cookies necessary for the website to function cannot be disabled.

7. Sharing of Personal Data

We do not sell your personal data. We may share your data with third parties only when necessary to:

  • Provide our catering or hospitality services (e.g., partner suppliers or logistics providers).
  • Comply with legal obligations or respond to lawful requests from public authorities.
  • Operate our website (e.g., hosting providers and IT service providers acting as data processors under Art. 28 GDPR).

All third-party processors are contractually bound to handle your data in accordance with GDPR.

8. International Data Transfers

Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place in accordance with Chapter V of the GDPR (e.g., Standard Contractual Clauses).

9. Your Rights

Under the GDPR and the Austrian DSG, you have the following rights regarding your personal data:

  • Right of Access (Art. 15 GDPR): Request a copy of the personal data we hold about you.
  • Right to Rectification (Art. 16 GDPR): Correct inaccurate or incomplete data.
  • Right to Erasure (Art. 17 GDPR): Request deletion of your data, subject to legal obligations.
  • Right to Restriction (Art. 18 GDPR): Request that we restrict processing of your data.
  • Right to Data Portability (Art. 20 GDPR): Receive your data in a structured, machine-readable format.
  • Right to Object (Art. 21 GDPR): Object to processing based on legitimate interests or for direct marketing.
  • Right to Withdraw Consent (Art. 7(3) GDPR): Withdraw consent at any time without affecting prior lawful processing.

To exercise your rights, contact us: office@sez-group.com
You also have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehoerde): www.dsb.gv.at

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or misuse, in accordance with Art. 32 GDPR.

11. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable Austrian or EU law (e.g., accounting and tax retention obligations under the UGB and BAO).

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies independently.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

14. Contact

SEZ GmbH, Wienerbergstrasse 11, 1100 Vienna, Austria
Email: office@sez-group.com | Phone: +43 1 234 5678

Last updated: May 2026

© 2026 SEZ GmbH · All rights reserved.

Imprint

Privacy policy